Do Tank Webinars
Learning from COVID-19: A Design Process for Healthcare Team Improvement
Presented by
Matt Kelly
- August 5, 2020
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About the webinar
As teams adapt and work through the challenges posed by COVID-19, it is critical that they periodically pause to make sense of what has happened. This experience will long be viewed as a seminal moment in every health system’s evolution. The phases of the pandemic are constantly in flux and the journey is now many months in….it is critical that teams pause and reflect on what has occurred.
Do Tank has created a process for understanding what has happened, identifying best practices that emerged, innovating around areas for improvement, and gameplanning how to achieve change. These tools and processes are rooted in Design Thinking and will be a great addition to the kit of anyone involved in emergency preparedness and performance improvement. They can supplement any current hotwash/after action review/debrief methodologies. In this session, we will,
This 1-hour webinar kicks off with a presentation and some moderated interactions and Q&A opportunities.
Intended audience: Chief Innovation Officers, Chief Transformation Officers, Quality Improvement Professionals, Emergency Preparedness Professionals, Human Centered Designers
The highlights
Teach you how to facilitate productive in-person or virtual review sessions
Share tips to help teams gain clarity and develop action items so they are better prepared should another crisis occur
Give you a set of 4 visual tools developed by Do Tank to guide your strategic conversations
Show you how human-centered design methods can help you achieve the classic aims around understanding purpose, results, causes, and implications
1
Our Journey Canvas
This tool helps your team plot out, against a timeline, what it experienced. You will build your collective story while uncovering successes and shortcomings that merit deeper exploration.
2
Highlight and Embed Success Canvas
This tool provides a structure to design things that your team can DO to ensure that positive progress is durable. You will end on clear action items to ensure that your team evolution is not fleeting.
3
Highlight and Improve Flaws
This tool will help you brainstorm around how you can improve. Starting with areas where your team has underperformed, you will invent ways to do things better and tie those ideas to critical next steps.
4
Strategic Gameplan Canvas
This tool will help you define goals, obstacles to overcome, and tasks that need to be done. It is a project management tool that will help you organize the next steps that you committed to.
Matt Kelly is a Partner and Business Designer at Do Tank, based in Chicago, who has been part of the team since its formation in 2014, and is responsible for our office in Chicago. He assists organizations with alignment and clarity about the current state of their business, competition, economic challenges, and vision for the future.
Matt has over 10 years of experience overseeing the lifecycle of complex organizational development activities. Defining project scope with stakeholders, he is skilled in facilitating synthesis of multiple perspectives into a clear strategy and plan for action. Matt has an undergraduate degree from the University of Chicago and an MBA from the University of Illinois at Chicago.
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